Spirit of Excellence Winner 2017

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Candi Davis' nomination letter for the 2017 Spirit of Excellence Award, Clinician of the Year. Amedisys Home Health

Submitted: November 11, 2017

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Submitted: November 11, 2017

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To whom it may concern,

It is with great pleasure that I Brooke Glenn, RN, DOO, along with the Springfield, MO home health care team nominate Candi Davis, LPN as the Spirit of Excellence Award Winner for ‘Nurse of the Year’ of 2017. Candi has been a full time nurse with Amedisys since June of 2010, and is known for her high standards of quality, and performance. She stands out among the rest as someone who cares for our patients, our patients family members, and friends with respect and dignity. Candi is a great asset to this care center, as well as to Amedisys as a whole.

It is impossible to summarize in a few words what kind of nurse Candi is to Agency 1303. She has devoted the last 10 years of her life to caring for our elderly population, 7 years for Amedisys. Candi is a born leader, and has made countless contributions to our agency making it what it is today… a 5 Star Care Center, to be exact. She is an instrument in the facilitation of patient centered care, and embraces challenges and change with innovative strategies. In my opinion, her leadership skills are one of her most notable qualities. Candi is the person you want at your side when times become challenging. She has been invaluable to her territory, and works tirelessly to enable her patients to succeed. In this care center, when someone is hired that may not be quite as efficient as the rest of the team, they stand out like a sore thumb. Candi has had to deal with RN’s coming, and going in her territory, but continues to provide excellent care, none the less.

I originally met Candi when I became a field RN with Amedisys six years ago. I was assigned to her territory, and I had the honor of being Candi’s wingman for two years. As most RN’s coming to Home Health from the hospital, I was completely lost, and overwhelmed. Overwhelmed with the number of visits expected, the documentation standards, the case load I was attempting to manage, the phone calls, the messages, the never ending communications, the follow up phone calls, and all of the other things that it takes to be a good case manager. It was almost too much for me to handle. After about 5 grueling months, I made the decision that home health was just not for me, and was ready to wave the white flag and go back to the hospital. I decided that I needed to talk with Candi, and tell her my news first, as she was the one I worked closest with. Once I told her that I had been defeated, she looked at me with that look that only she can give, and convinced me to stay. She told me that I could do this, and she promised to teach me her “home health ways”. After that, although I was hesitant, I decided to try it again with her help. Candi met with me several times each week, and taught me her best practices. She showed me the way to document during the day to relieve myself in the evenings. She taught me how to manage the phone calls, and mass communications throughout the day without getting overwhelmed. She taught me how to document skilled need, medical necessity, and all of the other documentation requirements that home health mandates. She showed me how to plan my schedule, and my daily route. She taught me other things as well, things that hospital nurses may not have much experience in, such as wounds. I was scared to death of actual wounds as all that I had really cared for were incisions! Candi is the wound care queen, and I have decided she can truly heal all things. She taught me how to assess a wound, stage a wound, and how to recommend proper treatments. Slowly but surely, I began to grasp what being a home health nurse was, and all that it meant. I was in love with home health, and I never would have given it another chance if Candi hadn’t been there to show me the way. I was able to concentrate on my patient care again, since I was no longer stressing about the little things, allowing me to do what I have been called to do, which is to provide support and education to a population of people that needed it. After two years as Candi’s student, and teammate, I actually got so good that I was asked to be a Clinical Manager, then two years after that, I became the Director of Operations in the same care center that I started in. I wouldn’t have had this opportunity if it was not for Candi. What an honor it has been to remain next to my team, which just happens to be the best team around, as well as the one person that taught me how to be the best home health nurse I could be. Even still today, I am overwhelmed with gratitude.

Since myself, Candi has gone through many RN’s, some good, some bad, some horrible, all the while keeping her territory running smoothly, and not missing a beat. With her amazing work ethic, and excellent time management skills, she gathers the slack that her RN’s could not carry, and has always been there to pick up the ball when it has been dropped and runs with it to the finish line. Her territory has continued to thrive, and become one of the largest, most populated territories that we have, and I credit that to Candi. She has been steadfast, communicative, and most of the physicians know her by name, as well as by her reputation. Referral sources actually request her! She has been known to complete up to 45 units in one week’s time, while maintaining documentation goal standards, and giving only the best patient care. She has made it a priority to ensure that her patients have everything they need to give them the best possibility to succeed at home, where they want to be, despite every obstacle. She really does practice the theory “service above self” and believes in the ideals of fairness and opportunity for all. Her leadership, knowledge, patient centered approach, and innovation have shaped and impacted numerous nurses, patients, families, and the agency as a whole. I am honored to have gotten the opportunity to learn from Candi, and look to her as a role model for what I expect in my nurses for the future. I believe Candi exemplifies all of the pillars of the Amedisys Values.

As far as advocacy goes, there is nothing that Candi will not do if it will benefit the patient, or the agency as a whole. I believe that her background, and experiences have led her to have a special place in her heart for vulnerable populations. I would refer to Candi as “the bridge” in regards to collaboration, and communication. She makes careful consideration to ensure everyone is on the same page when it comes to the patient’s plan of care. She ensures that everyone is heard, understood, and she would give her right hand in order to make someone feel that they are not alone, and that they have someone in their corner fighting for them. She is a huge advocate for nursing best practices, and supports us by keeping everyone accountable. Her compassion is evident to both staff and families. She sees the person not as a diagnosis, or the history, but as a person. She focuses on the patient, establishing a vested interest in their care, and advocating for them. She cares about how WE are doing as well, as nurses, therapists, mothers, fathers, and as people. She approaches every interaction with genuine concern, listens compassionately and follows through with any needs the patient or family has.

Anytime a member of our team calls Candi in regards to her patients having difficulty with something, or a change in condition, no matter what she is doing, and no matter where she is, she will drop everything and go to them. She could be 3 hours away when she receives a call, and will drive to their house to assess them after a fall, or high blood pressure, or abnormal blood sugar readings. She NEVER gives up on her patients, either, even when everyone else is ready to throw in the towel, she will continue to fight and advocate for them still. Despite feeling occasionally frustrated herself, she will continue to advocate and provide excellent care even when others seem at a loss of what to do. I have observed her to be relentless in pursuing answers, options, and treatment by phoning physician offices time and time again until she gets someone to listen, and to give her what she has been asking for. Some would call it harassment, J I call it advocacy. Only Candi can do this in a way that protects the dignity and voice of her patient. She can make the most non-compliant patients become compliant, and they do it to please her. I have never seen anything like it! Just this past Wednesday at Patient Care Conference, someone was talking about one of Candi’s patients experiencing a fall because they were not using their assistive device. The clinician that was reporting this incident seemed a little confused as they told the story. As she completed the story, she stated “and the patient just kept saying: You’re not going to tell Candi are you? Please don’t tell Candi. Please don’t tell Candi”. This is the sort of effect she has on people. Because she gives her all to them, they want to please her and certainly don’t want to disappoint her. She’s amazing because she brings our patients hope. That my friends, is a nursing triumph, and victory. If you were to ask Candi about these heroic events, I am certain she would say this was “no big deal”. But to me, our clinicians, and our patients, it is definitely a big deal.

At times, I feel that Candi doesn’t get the recognition she deserves because she is so good at her job. We may never hear of a problem, or that something “almost” happened, because it never happens. Candi steps in, and frankly, will just take care of it. She is a manager’s dream, and requires no effort at all. She helps us to identify areas where we can improve our processes, and helps us come up with plans to do so. She gives freely of herself and goes out of her way to help others, while having the determination to grow in order to be a greater asset to her employer. It has been a privilege to work with such a nurse.

She consistently puts the needs of others above her own. Her humility in doing so sets an example to everyone of what public service truly means. Everything she does is out of a seemingly unlimited intrinsic motivation to help others. She never takes any credit for any of her actions and would never think of herself deserving this award. This prestigious award would be a very special way of bringing her time with Amedisys “full circle”, and encouraging her even more to continue on her public service journey. We would be more than grateful if you would consider rewarding Candi for her service to Amedisys, our patients, and our Springfield Team. Webster defines care as: effort made to do something correctly, safely, or without causing damage: a feeling of wanting to help someone who is sick, hungry, in trouble, etc. Webster defines compassion as: sympathetic consciousness of others’ distress together with desire to alleviate it. Webster defines consistent as: always acting or behaving in the same way: of the same quality; especially: good each time. All of this could be summed up in one word: Candi.

 

 

 

 

Below you will find messages from other members of our team:

  • I love working with Candi. I could call Candi about patient concerns and she would always follow up. I never had to worry if she would or not. She, more than once, would leave one side of the territory and drive to the other just because I called her about vital signs out of parameters.  Her passion and love for her patients show every day. She always would answer her phone or text me right back if she couldn't. I always felt like we were a team. I just adore Candi! – Carla Wolfe PTA

     

     

  • She reminds me of a beautiful Snow White. Living in the woods, loving all God's creation.  And she is so good to the Grumpy, Dopey, Sneezy, Bashful, Happy, Sleepy, and Doc people (patients and staff alike) that she works with!! Thank you Candi ??? - Dorothe Dowell-Welch RN, PSN

 

  • I have been an AE for this care center for 7 years now, and most of that time I have had the territory that Candi works. This particular territory has had great success, but a lot of that success has been because of Candi!  Her reputation totally proceeds my sales call, meaning that most of my accounts know her, and know what she is capable of. So with any tough nursing cases that they may be hesitant to refer, I just remind them that Candi will be the nurse in the home. There is never any questions after that! They know that she will be their eyes and ears while the patient is on service, and they will receive wonderful care.  One of the wound care doctors in Branson knows Candi's work very well, and will only refer his wounds to Amedisys… or to Candi. Another wound care doctor in Branson also knows Candi well…  At one point, she totally caught a huge error on how they were placing a dressing, and it was actually slowing the healing process!  Yep, Candi definitely knows her stuff.

    I totally trust her with our most precious patients, and most of those patients know they are in "great" hands and will request her back by name.  I know I would if I were her patient!! Thank you Candi for being so easy to “sell”. – Pam Lyman AE

 

  • I am making this very short.  I am nominating Candi Davis for Clinician of the Year!  I have been in health care for 30 years now, and I have seen a lot of good clinicians.  Candi is one of the best that I have had the pleasure to work with.  She is professional, dedicated and is such a good nurse.  She knows her patients and deals with them as the individuals they are. That takes someone very special.

    I truly appreciate Candi and her big ole heart!  She is one of a kind and we are so lucky to have her! – Jerry Zimmerman BOM

     

     

  • I would like to nominate Candi Davis for nurse of the year.  She goes so far above and beyond the call of duty. She is a significant reason we are a 5 star agency. – Tina Kucera PTA

     

     

  • We do have an amazing team!

    But Candi is DEFINITELY the one I wish to nominate!! She has been here so long, and she is such a good nurse! I respect her so much. Her documentation is so good, and thorough. I sometimes think she doesn’t get the recognition she deserves because we never hear from her or her patients; because she takes such good care of her pts and is so independent that we never hear the disasters she is able to avoid. – Gail Culberson LPN, CMA

     

     

  • Candi Davis is one of the finest individuals around, outside of being a great nurse. She is never reluctant to lend a helping hand, share information and always treats everyone (friends, co-workers and patients) with dignity and respect. She's an obvious choice for the Spirit award. – Paula Carter, MSW

 

  • Candi is a great nurse for so many reasons, her love for patients, her work ethic and her personality. I love working with Candi who is always willing to see anyone who needs her even if she already has a full schedule. Candi always has the greatest personality, funny, loving, and compassionate. And her love extends beyond patients....a frog, goat, turtle, pig, you name it and she's probably rescued one and brought it home....her poor husband! Haha. Can't imagine not having Candi on our team! Taylor Cook, RN

 

 

  • I nominate Candi for the Spirit of excellence award.  Candi is truly a CMs dream come true!!! She is kind, efficient, very smart, and exceeds in all aspects of the nursing role.  Candi is always one step ahead when it comes to caring for her patients.  The calls have already been made, the orders have already been written, and the wound care is top notch.  We are truly blessed here at Amedisys, to have such an amazing nurse to work beside.  -Ashley Due RN/CM

 

  • Candi is one of our work horses so to speak... She never complains, and her quality of care for her patients is apparent in her successful discharges. She's a very reliable and essential part of our team. Her nursing skills are not only top notch, but her ability to educate patients to want to better themselves is uncanny! –Carah Hicks, LPN

 

 

 

  • I haven't worked directly with Candi for very long, but what I have seen is that she can be the best advocate for her patients when dealing with physicians. She has good relationships with doctors in her area and is able to use her knowledge as a nurse to work with those doctors in order to get the best possible treatment for the best possible outcomes. To go along with that, I don't think she ever puts her work down! When a patient needs her, she will be there, no matter the time. Her care for her patients is something I strive to replicate! I don't think there could be a more dedicated field clinician than her :) --Katie Tran, PTA 

 

  • I would like to nominate Candi Davis for nurse of the year. I have worked with Candi for the last seven years. She is a very hard worker, always a team player and always willing to help out in a pinch. Candi has dominated our southern territory with nursing. She is very caring, knows her patients and has excellent nursing skills. She is up to date on their medication, appointments and is a great wound care nurse. I enjoy working with Candi, she is dependable and always in a good mood. Her patients absolutely adore her. Proud to have Candi Davis as a part of the 1303 team. –Lisa Fabro, RN

 


 
  • Candi is a committed, caring nurse, and person. She goes the extra mile to fight for what is right for her patients, each and every one. She works extra hours, to assist in preventing on call nurses, to drive out of their way, when her patients need seen on weekends or holidays.  During her off time, Candi can be found coming to the rescue of assorted furry friends, whom otherwise, may not even have a chance of survival. Candi has a true caregiver's heart, for both mankind, and, her four legged friends. It is my privilege to know and work with her, as well as recommend her for a Spirit of Excellence Award; she deserves it! – Kelly Suter, LPN

 

 
  • I would like to nominate Candi Davis for the Spirit of Excellence Award.I have been working alongside her in the Branson area for almost 6 years.She continuously amazes me with her skills as a nurse and her selfless attitude toward caring for her patients.There have been countless times that I have called her to report a patient change and she drops what she is doing and drives an hour to make sure the situation is resolved.Candi and I have had several patients that have had issues that just were not resolving and Candi has spent hours asking for tests and working with the physician to figure out how to help.We once had a patient that fell several times and, not only did Candi show up immediately to their house (in the boonies) to assess her, but she insisted on tests that ended up getting her on treatment that likely saved her life and resolved her falling.I have seen Candi sit with a patient that was nervous about his new Coumadin prescription and explain how to manage it.I have seen her take blood from an impossible-to-stick patient.I have seen her work and work to find ways to help a patient with MS manage her own medications successfully.On the other hand... I have NEVER seen Candi complain about her caseload - even though she consistently has one of the busiest in our office.I have NEVER heard her complain about her driving - even though most of her time during the day is spent driving on curvy roads and often for 45 minutes between patients.I have also NEVER had her give up on anyone.Ever.She works until she finds an answer.I have always been able to count on her to advocate for her patients and she loves them like they were her family.

    Candi deserves to be recognized for the consistent care she gives above and beyond normal.  I am so thankful for her and love to work with her every day! Love you, Candi! -Erin Tucker, DPT


 


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