Diary of a call centre girl

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Status: Finished  |  Genre: Memoir  |  House: Booksie Classic
A humourous look at life in a call centre

Submitted: July 17, 2011

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Submitted: July 17, 2011



Today didn’t start well, even by normal Monday standards.



My faithful computer decided that it didn’t want to wake up and would rather snooze a while longer. Not that I can blame it. I always hit the snooze button when my alarm jolts me awake.


Lets be honest though, my computer is not the jump out of bed bright eyed and bushy tailed, with the first warm rays of the morning sun, type. It prefers to stretch, yawn, and poke a tentative foot out from under the duvet before joining the land of the living and yet another frenetic shift in call centre land.


After a solid ten minutes fighting the urge to throw snoozy out of the window, I finally managed to log in. Only to hear a voice behind me.


“You’re late. You really should get here early enough to switch your computer on you know”


I didn’t need to look behind me to know whose voice it was, nor was a response required from me. My supervisor strutted away, satisfied with her own sense of importance.


It was the same voice that summoned me into her office later in the afternoon, for a lecture on punctuality.


“Time is money. And whilst two minutes may seem insignificant to you. It is money lost by the business. You are here to make money for the business not lose it”


Even when I explained the extra time taken was due to the toilets being out of order and having to trek across site to use the admin offices bathroom. Not a flicker of emotion showed on her face.



I swear the woman is a machine.

I have a sneaky suspicion that if you turn her around and check her back, you will find one of those old style clocking on systems and rows of staff time cards.


No real human woman could fail to empathise with my race to heed the call of nature.


I was tempted to ask if staff expenses would stretch to giving us all catheters. By this time though I doubted she would see the funny side and would probably think I was taking the piss.

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